Shopping - Retail Trade
B2B - business to business
B2C - business to consumer
CNP - card not present. Credit card not seen at point of transaction, e.g. in internet sales (potential fraud
CRP - continuous replenishment program. Goods replenished on the basis of forecast demand.
CRM - customer relationship management.
E-commerce - sales carried out through the internet.
EAS - electronic article surveillance. Anti-shoplifting device.
EDI - electronic data interchange - this is an IT system that monitors sales and profits and stock
GP - gross profit
HR - human resources.
POS - point of sale - usually refers to information around the store i.e. Point of sale material
Margin - the difference between the buying price and the selling price in %age terms
SCM - supply chain management - literally managing the stock from point of origin though to sales floor
T-commerce - sales carried out through television.
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